Now that you have a Shoretel / Mitel Connect server in your own datacenter, you may find that you need to run some SQL commands within the Shoretel database. Fortunately, Shoretel uses MySQL 5.0 running on ports 4308 and 4309.  The good news is that you can use standard SQL commands to query the call database and make your own custom reports from scratch.  Here's a little DOS batchfile that will connect to the database

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What is Ping? Well, Ping is a legacy program that will send a short message to a network client, and then wait for a reply back from the client. It uses the old ICMP protocol. Will will help you solve your network problems by verifying connectivity across the network. Ping is the key to your solution. Almost any network endpoint will reply back to a ping, unless they have disabled it in the firewall.  In

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HIPAA Horror Stories How Is Your HIPAA? These preventable HIPAA horror stories happened when a covered entity or a business associate was hit with either malware, external hackers or click happy insiders. No matter how it happened, confidentiality was breached, integrity was failed, and/or availability was compromised.  The result is the same in all cases. A large expenditure of resources and man-hours to recover data, clean up systems, restore functionality, and lots of explaining and

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Your business relies on a productive workforce and technology that needs to meet the demands of your business. Information technology systems play a major role in your workforce and the significance it has will only continue to increase. When looking at the state of the current marketplace we see four common IT concerns among our customers: • Keeping a lid on costs • Improve security and protect their data • Address problems before they occur

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What are HIPAA business associates? Are they held to the same healthcare privacy and security requirements as covered entities? Any individual or entity that performs functions or activities on behalf of a covered entity that requires the business associate to access PHI is considered a business associate, according to HHS. For example, your outside IT contractor that maintains the IS in your medical practice would be a business associate. Even the cloud service provider that

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